Customer Service Questionnaire ISO 9001-2015

Experience:

New Customer Previous Customer

Item Purchased:

Playground Park Furniture

Points allocated to characteristics

1. Clarity of Information

1- Excellent 2- Good 3- Satisfied 4- Mediocre 5- Non satisfactory

2. Customer Service and After Sale Service

1- Excellent 2- Good 3- Satisfied 4- Mediocre 5- Non satisfactory

3. Product Quality

1- Excellent 2- Good 3- Satisfied 4- Mediocre 5- Non satisfactory

4. Delivery Time

1- Excellent 2- Good 3- Satisfied 4- Mediocre 5- Non satisfactory

5. Installation (if provided by KGR/Other)

1- Excellent 2- Good 3- Satisfied 4- Mediocre 5- Non satisfactory

6. Packaging and billing

1- Excellent 2- Good 3- Satisfied 4- Mediocre 5- Non satisfactory

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